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Certificate III in Retail Supervision

This course has been designed to assist you to develop the skills and knowledge necessary to enter a supervisory role. It is also designed to assist you to advance your career in Australia’s ever-expanding retail industry, allowing you to move from trainee to higher positions such as senior retail assistant or supervisor.

The course provides you with the more advanced skills such as how to operate retail information technology systems, how to produce financial reports and how to maintain and order stock.

You will also learn leadership skills to enable you to coordinate work teams, implement staff training and maintain employee relations.

 

Course Code: WRR30102

Study Mode(s) and Duration:
 • 1 year
 

PSG is not currently accepting enrolments in this course
 

Training Venue Flexible
St Kilda Melbourne

Delivery modes

  • Individual face to face delivery at students workplace,
  • Group delivery if required at students workplace,
  • Group delivery at a hired venue if required,
  • By distance learning mode

Organisation of Delivery of Course

The qualification will be delivered and assessed as follows:

  • An initial assessment will be done for each unit to determine if RCC/RPL may apply,
  • RCC/RPL process will be commenced where applicable,
  • Any competency gap detected through the initial assessment will be discussed,
  • Training will be undertaken to address these gaps,
  • Training will be undertaken for entire units where the student is not competent,
  • Student will be assessed at either the end of training in a unit or when they wish to present themselves for assessment.
  • Assessment will be both summative and formative within each unit,
  • Assessment will be holistic where applicable.

What employment opportunities will I have?

The retail industry is one of Australia’s largest and is constantly expanding. On completion of this course, you will be eligible for employment in the field of retail operations, in positions such as senior retail assistant or supervisor.

What opportunities for further studies will I have?

After this course, you will be able to continue on to study the Certificate IV in Retail Management.

 

How will I be selected for this course?

You need to have completed the Certificate II in Retail Operations plus the unit WRRS1B Sell products and services, or have sufficient retail employment experience to equate to the above or indicate likely success at this level of qualification. You must be aged 18 years or older to enrol

A job role that involved the demonstrated application of the above competencies over an extended period, typically in the order of two years, would be a satisfactory indicator.

 

What costs and other fees should I expect?

$2500

How will I be assessed?

You will be assessed to show that you have achieved the skills and knowledge required by the course. Assessment may include written, oral or practical assessment methods. You will know in advance about the type of assessment and the how it will operate. There is the opportunity for reassessment and appeal and you will be given this information.

Language, literacy and numeracy assistance

Students who require assistance with language, literacy or numeracy should contact PSG for advice on 1300 880 460.  Students may be required to undergo language, literacy and/or numeracy tests before enrolment is accepted.

What will I study?

Code

Competency Title

WRRCS4B Coordinate interaction with customers
WRRER2B Coordinate work teams
WRRER3B Maintain employee relations
WRRLP3B Maintain store safety
WRRLP4B Maintain store security
   
Select 4 units from the list below
   
WRRCA4B Coordinate retail office
WRRCA5B Operate retail information technology systems
WRRF3B Produce financial reports
WRRFS4B Recommend liquor products
WRRI5A Maintain and order stock
WRRLP7C Monitor food safety plan/program
WRRM3B Coordinate merchandise presentation
WRRO7A Profile a retail market
WRRO8A Develop innovative ideas at work
WRRS3B Coordinate sales performance
WRRSS10B Recommend sporting products and services
WRRSS11B Recommend toy products
WRRSS12B Recommend and sell books and advise on reader services
WRRSS13B Recommend newsagency products and services
WRRSS14B Hire and sell video products and services
WRRSS15B Recommend hair/beauty/cosmetics products
WRRSS16B Recommend health and nutritional products and services
WRRSS17B Recommend toddler/baby products
WRRSS18B Recommend soft furnishings/fabrics/manchester/habidashery products and services
WRRSS19B Recommend music/audio products and services
WRRSS1B Recommend and fit clothing and accessories
WRRSS2B Recommend and fit footwear products and services
WRRSS3B Recommend jewellery products and services
WRRSS4B Recommend electrical products and services
WRRSS5B Recommend furniture products
WRRSS6B Recommend floor covering products and services
WRRSS7B Recommend hardware products and services
WRRSS8B Recommend cameras, photo equipment and services
WRRSS9B Recommend computer products and services