Conflict Management Course
Understanding Confict & The Win/Win Approach
Course Overview
To realise that conflict is all around us; and that avoiding conflict is impossible and undersirable. The course will help participants consider the types of behaviour they use to resolve conflict; and to understand the priciples and the value of a win/win aproach.
Course Code: THHGHS01B
Study Mode(s) and Duration:
• 1 day (Class room)
Call us on
1300 880 460 |
| Training Venue |
Flexible |
| St Kilda Melbourne |
 |
Cost
$110
Subjects:
Understanding Conflict (Morning session)
- About conflict
- Introduction and setting goals
- Recalling personal experience of conflict
- Levels of conflict
- The tools of conflict resolution
- Conclusion
The Win/Win Approach (Afternoon session)
- Stimulus activity
- How we behave in conflict
- A model for understanding behaviour in conflict
- The principles of the win/win approach
- When Win/Win seems impossible
- Conclusion
Both sessions are interactive and will involve role play and exercises to enhance the learning experience.
|
