Training with PSG Australia

Announcement: Please note that from 1 April 2011, all students will need to pay a non-refundable $100 enrollment fee.  This fee applies to all courses and all students.

PSG Australia offers flexible training packages to meet the needs of its students. Depending on the course, a blended learning approach involving online delivery, workbooks and face to face teaching maximizes the benefits of your learning experience.  Please note: All security licensing courses are delivered in the class room only.

People with disabilities are encouraged to apply. Funding is provided by the Victorian and Commonwealth Governments under the Victorian Training Guarantee.

Many of our staff members are fluent in languages other than English - Vietnamese, Mandarin, Cantonese, Hindi, Indonesian and Filipino are just some of the languages spoken at PSG Australia.

Our training is focused on giving you practical, hands on skills that will enhance your career and job prospects.  That is why most of our courses are heavily focused on class room and practical learning with a industry qualified trainer there to guide you as you learn.

PSG Australia wants you to be successful and we will assist you in completing your studies wherever we can.  For those students undertaking distance learning, we will contact you by telephone or email at least once per month to see how you are progressing with your learning program.  We also offer monthly workshops of study groups to our distance learning students to attend so they speak directly with their trainer and mix with other students.  The workshops are particularly useful if you are having difficulties with your studies or have fallen behind.  We will help to get you back on track. 

General Information

You must be aged 18 years or older; and undertake a Language, Literacy and Numeracy assessment to be selected for enrollment.  Some courses may have additional requirements for enrollment, please contact us to discuss your training needs on 1300 880 460.

Victorian Security Licensing Courses

We recommend that any student considering enrolling in a security course should review the Victoria Police web site  to determine whether or not they are eligible to apply for a Victorian Security Licence.  

Assessment of Probity under Private Security Act 2004

PSG Australia does not guarantee that the Victoria Police will give you a security licence.  Training is just one of several requirements of security licensing.

Prohibited Persons

The Firearms Act 1996 provides that certain individuals or ‘prohibited persons’ may be barred from:

• Possessing a firearm;
• Obtaining a firearm licence; or
• Retaining a firearms licence.

Section 3 of the Act outlines the specific offences, orders and court outcomes that result in an individual being classified as a ‘prohibited person’. These include situations where an individual is subject to:

• A court outcome for a criminal offence; or
• A family violence or stalking order.

For more information see the Victoria Police website

Please note that we aim to issue Certificates to students within 28 days of a course ending.

Student Handbook

Please see the link below to download the student handbook

Code of Practice

Download the PSG Australia Code of Practice

Student Code of Conduct

Download the Student Code of Conduct

Student Support Services

Download a list of Student Support Services below 

 ESOS Framework

A description of the ESOS may be downloaded below

Student Safety & Security

A download is available at the bottom of this page

Anti-racism

A link to Australian legislation and international law dealing with racial discrimination

Information Access Request Form

Under the Privacy Act, you have the right to access personal information we hold about you.  If the information is incorrect, you have the right to require us to amend the information.

Australian Skills Quality Authority

ASQA is the national regulator for Australia's vocational education and training sector.  ASQA regulates courses and training providers to ensure nationally approved quality standards are met.

Consumer Affairs Victoria

CAV helps you become aware of your rights as a consumer

Human Rights and Equal Opportunity Commission

The HREOC website has information for students regarding the Human Rights and Equal Opportunity law 

WorkSafe Victoria

Broadly speaking, the responsibilities of WorkSafe Victoria is to enforce Victoria's occupational health and safety laws.  Further information is available from the WorkSafe Victoria website. 

Office of the Australian Information Commissioner

The OAIC exercises a function under the Privacy Act 1988 and other laws.  Their website will tell you more about the laws protecting your privacy in delaing with us.

Download the Information Access Request form (PSG Australia Form)

Enrollment Fee

All quoted course fees on the website are inclusive of a $100 enrollment fee.  The enrollment fee is non-refundable.

Fees and charges

Download the fees and charges information sheet

The following concession card holders are eligible for fee concessions: 

• Health Care Card holder or dependant spouse or child of Health Care Card holder 
• Pensioner Concession Card holder or dependant spouse or child 
• Pensioner Concession Card holder 
• Veteran’s Gold Card holder (but only the holder, not dependants). 

• students with Job Seeker status are eligible for a full tuition fee exemption. 
• students who are prisoners as defined in the 2009 Ministerial Directions about Fees are eligible for a full tuition fee exemption. 
• Indigenous students, as identified by the Indigenous Status Identifier, are required to pay only the minimum applicable fee. 
• Students eligible for Child Care fee waivers who enrol in 2011 and hold a concession card 

How much will the course cost?

Please refer to specific course information on this website.  PSG Australia does not charge up front fees of more than $1000 prior to a course commencing. 

Refunds

*Refunds granted may incur an education agent’s fee

Disclaimer

Please note that PSG Australia, its employees, agents or related entities expressly disclaim to the full extent permitted by the law any liability whatsoever arising out of or in respect of information, advice or opinion provided by PSG Australia, its employees or related entities in respect of matters other than the course program itself.

In the event of PSG Australia defaulting on its agreement, students should be aware that these circumstances are covered by the provisions of the ESOS Act 2000.

Consumer Protection

This agreement, and the availability of complaints and appeals processes, does not remove the right to take further action under Australia's consumer protection laws.

Please Note: A 2% fee applies to all Visa and Mastercard and a 4% fee to American Express credit card transactions.

PSG Australia's official point of contact for students is:

Name: Cristina Catris

Email: info@psgaustralia.com

Telephone: 1300 880 460

Address: Suite 104, 1st Floor, 370 St Kilda Road, Melbourne VIC 3004

Evacuation Procedure

From time to time, evacuation procedures may occur at your training facility.  You should be familiar with evacuation procedures at the training facility you are attending; and they will be explained to you at your orientation.  Please take the time to study the evacuation plan.

Occupational Health and Safety

PSG Australia has a health and safety responsibility toward students.  To allow the organisation to discharge that duty, students are required to:

• Obey warning signs and notices
• Behave at all times having regard to the health, safety and welfare of themselves and others who might be affected by their acts or omissions
• Comply with all safe working procedures
• Co-operate with PSG Australia staff to ensure that any duty or requirement for health and safety imposed on the organisation is performed or complied with
• Neither intentionally nor recklessly interfere with or misuse anything provided in the interests of health and safety.  Not use any plant, equipment or apparatus without permission and/or for which they have not been trained to use.

Students needing to report an emergency should:

• During course attendance: Report the emergency to any PSG Australia staff member
• Out of hours: Contact the Operations Support on 0411 988 993

What legislation applies to the VET sector?

Legislation

A document listing legislation relevant to the vocational education and training sector may be found at the bottom of this page.

Minimum class numbers

PSG offers quality, nationally recognised training at exceptionally affordable prices.  Minimum class enrollments apply to each course.  If the minimum number of students are not enrolled in a course, it will be deferred to another time; usually within 4 weeks of the original start date; whenever possible.  Please contact us for more information.

Study Duration

PSG Australia does not require or permit students to attend scheduled classes (including time allocated for self paced or online studies) for more than eight hours in any one day