Training with PSG Australia

PSG Australia offers flexible training packages to meet the needs of its students. All of our courses use blended learning approach involving online delivery, workbooks and face to face teaching to maximize the benefits of your learning experience.

Many of our staff members are fluent in languages other than English - Vietnamese, Hindi, Bengali and Punjabi are just some of the languages spoken at PSG Australia.

Our training is focused on giving you practical, hands on skills that will enhance your career and job prospects.  That is why most of our courses are heavily focused on class room and practical learning with a industry expert there to guide you as you learn.

Student Survey

General Information

Enrolment Fee

All quoted course fees on the website are inclusive of a $100 enrolment fee.  The enrolment fee is non-refundable.

Additional Charges (where applicable)

Can VET qualifications become part of other courses (credit transfer)?

If you have already completed all or part of a nationally recognised course at another Registered Training Organisation (RTO) and have a certificate or statement or attainment which includes the Nationally Recognised Training Logo, then PSG Australia will recognise this previous study.

Will my previous experience or study count?

PSG Australia as a RTO may give you credit for skills you’ve gained through formal training at other RTOs, work experience and life experience.  If you can show that you already have the skills taught in a particular subject, you will be credited with that subject without having to go to classes, do assignments or sit tests.  This may be referred to as Recognition of Prior Learning (RPL).

How much will the course cost?

Please refer to specific course information on this website.

Can I get financial & welfare assistance?

PSG can discuss any financial and/or welfare difficulties you may be having that may affect your ability to enrol in or successfully complete a course.

Please contact PSG by calling 1300 880 460.

How will I learn and be assessed? 

People develop competence in different ways. Therefore, various combinations of learning activities will be designed to meet individual learning needs. Some of these activities may require structured on-the-job learning. Some may involve flexible or structured off-the-job learning. Some may involve combinations of the two.

Competence can be demonstrated in the workplace by candidates using the skills and knowledge of day-to-day activities. For example, communicating in the workplace or operating basic security equipment. Workplace assessors can observe candidates doing these things and then confirm that they had been performed and/or used competently.

It may not be possible or appropriate for a candidate to demonstrate competence in real situations, for example, controlling a person using a baton or defending persons using firearms. However, employees must be competent and keep their competence in dealing with such situations. The way to achieve this is through questioning, scenarios or practical demonstrations.

Can I get help if I’m having trouble with the course?

If you experience difficulties with your course, speak to your teacher in the first instance.  If you are still having trouble, contact the registrar on 1300 880 460. 

Language, literacy and numeracy assistance

Students who require assistance with language, literacy or numeracy should contact PSG for advice on 1300 880 460.  Students may be required to undergo language, literacy and/or numeracy tests before enrolment is accepted.

PSG can also refer you to training providers that specialise in the field of language, literacy and/or numeracy.

Students requiring specialised assistance with be referred to AMES (Adult Multicultural Education Services). 

Australia is culturally diverse and many different languages are the language of choice. Learners may have English as their second, third, fourth or subsequent language. Many people (including
Indigenous Australians) speak multiple languages and/or dialects. The ability of learners to read, write, listen and speak will have an impact on their ability to learn. Learners with difficulties in these areas may struggle to apply their literacy and numeracy skills to new workplace tasks.

Where learners have literacy/numeracy difficulties or English is not their first language, extra support may be required as they undertake training.

Some learners may be sensitive about language, literacy and/or numeracy difficulties. Negative prior experiences may have resulted in feelings of lack of worth, self-doubt and fear of learning.

Some learners develop very effective strategies to hide their difficulties, including:
• memorising procedures, processes and directions;
• asking questions which elicit the written information so they do not need to read it;
• carefully watching and then imitating co-workers who have read instructions/directions;
• getting a co-worker to fill out forms because they ‘haven’t got time’ or ‘have to do
something else; and,
• relying on a trusted co-worker to convey written material.
Providing support
While the specific support strategies will vary depending on whether the learner requires language,
literacy or numeracy assistance, appropriate ways of supporting these learners include:
• speaking clearly and not too quickly;
• using plain English in all delivery and assessment and in developing resources;
• explaining the content where resources are heavily textual (e.g. legislation/regulatory
requirements);
• regularly revising content;
• encouraging questioning and a learning environment where all questions are important,
even those that seem trivial;
• providing an interpreter during the training (perhaps team teaching);
• providing resources in their language of choice (where available);
• adapting training/assessment techniques for cultural appropriateness;
• allowing extra time in training and assessment tasks to accommodate support needs;
• using a workplace mentor or buddy and undertaking tasks in pairs;
• providing relevant pictorial resources wherever possible;
• providing training in extended literacy skills (eg note-taking from a conversation);
• providing opportunities for learners to apply theoretical knowledge to workplace tasks;
• allowing additional time for task completion; and,
• where appropriate (i.e. where learners feel comfortable and are supported by their workplace) allowing for 1:1 specialist tuition.

By incorporating support strategies into the training delivery for all learners rather than providing them only for particular individuals, the sensitivities mentioned above and any sense of being marginalised will be minimised. .

Staff responsibilities for access and equity

PSG's staff members are responsible for ensuring that the company's programs are available to everyone who is entitled to them and that they are free from any form of discrimination.  PSG's services are developed and delivered on the basis of fair treatment of clients who are eligible to recieve them.

Use the links below to download our access and equity policies

Sexual Discrimination, Discrimination/Harassment/Vilification, Equal Opportunity,Privacy, Code of Conduct

Induction

Prior to the commencement of a course, students will be inducted into the organisation by a PSG employee.  You can download a copy of the Domestic Student Induction Checklist here

Educational Partnership

Teaching is a companion to learning on the education journey.  In a formal educational relationship, the teacher fills many roles to support and guide the learning process.

Student Support Services

Your trainer can assist with:

• Study problems
• Financial information
• Careers information
• Equal opportunity, managing diversity, anti-discrimination and anti-sexual harassment information
• Information and advice regarding grievance procedures and dispute resolution

PSG Australia's official point of contact for students is:

Name: Paul Simmons

Email: paul@psgsecurity.com

Telephone: 1300 880 460

Address: Suite 104, 1st Floor, 370 St Kilda Road, Melbourne VIC 3004

Complaints

PSG Australia recognises that from time to time, complaints may occur between staff and students, and between students on various matters.  The student complaints policy (CO DOCS B179) is designed to facilitate the equitable and speedy resolution of grievances.  All staff and students are entitled to fair and consistent treatment, prompt consideration and resolution of complaints.

Evacuation Procedure

From time to time, evacuation procedures may occur at your training facility.  You should be familiar with evacuation procedures at the training facility you are attending.

Occupational Health and Safety

PSG Australia has a health and safety responsibility toward students.  To allow the organisation to discharge that duty, students are required to:

• Obey warning signs and notices
• Behave at all times having regard to the health, safety and welfare of themselves and others who might be affected by their acts or omissions
• Comply with all safe working procedures
• Co-operate with PSG Australia staff to ensure that any duty or requirement for health and safety imposed on the organisation is performed or complied with
• Neither intentionally nor recklessly interfere with or misuse anything provided in the interests of health and safety
• Not use any plant, equipment or apparatus without permission and/or for which they have not been trained to use.

Copies of the organisation’s Occupational Health and Safety policies can be obtained from your trainer.

Students needing to report an emergency should:

• During course attendance: Report the emergency to any PSG Australia staff member
• Out of hours: Contact the Operations Support on 1300 880 460

What legislation applies to the VET sector?

Legislation

Vocational Education and Training (VET), in Australia is regulated by a variety of Commonwealth, State and Territory laws.

Employment, workplace and equity issues are also covered by a range of Commonwealth, State and Territory legislation.

Under the Australian Constitution, where State and Territory laws and Commonwealth laws deal with the same area of law and there is inconsistency, the Commonwealth law prevails.

VET Legislation

The VET sector framework is established by both State and Commonwealth legislation. The Commonwealth Acts are:

• the Education Review Act 2006
• the Vocational Education and Training Funding Act 1992 which sets out the funding of VET in Australia.

In Victoria the Victorian Vocational Education and Training Act 1990 governs VET. This Act:

• establishes the LESC as the State Training Authority and specifies its powers and functions in the promotion, planning, coordination and administration of VET in Victoria
• provides for the regulation of apprenticeships and other work place training
• establishes and governs the function and operations of TAFE Institutes.

In Victoria the Victorian Qualifications Authority Act 2000:

• governs the registration and suspension of RTOs, and
• regulates course accreditation

There are laws to protect those involved in the training system from discriminatory behaviour and to ensure a safe workplace.

Equal opportunity legislation

This legislation makes discrimination and harassment in the provision of education, employment and the provision of goods and services unlawful.

Examples of Commonwealth equal opportunity legislation are the:

• Racial Discrimination Act 1975
• Sex Discrimination Act 1984
• Disability Discrimination Act 1992

The Victorian Equal Opportunity Act 1995 is an Act of general application to the community. In an employment context it provides that an employer must not discriminate against an employee on the 14 grounds listed in the Act by denying:

• or limiting access to opportunities for promotion, transfer or training or to any other benefits connected with the employment
• the employee access to a guidance program, an apprenticeship training program or other occupational training or retraining program.

Other Victorian equal opportunity law is the Racial and Religious Tolerance Act 2001.

Occupational heath and safety law

Occupational heath and safety laws apply to the workplace at all times including during periods of training. It is important to ensure that apprentices, trainees and other new staff understand principles of safety and health as they relate to the workplace.

In Victoria, the Occupational Health and Safety Act 1985 provides that employers must:

• provide and maintain a safe working environment and safe systems of work
• provide information to employees in relation to health, safety and welfare in the workplace.

Victorian legislation is available from the Victorian Legislation and Parliamentary Documents website.

You may also view and download any of these Acts at the Australasian Legal Information Institute (Austlii) website which provides free online access to Commonwealth, State and Territory case law and legislation.

Course Procedures

Attendance

It is your responsibility to be present at every scheduled class.  Records are kept of your attendance.  Furthermore, it is your responsibility to find out what occurs during classes not attended and to complete any assignments etc resulting from these classes.

In most cases, assessment is progressive and it is therefore important to attend all classes to ensure that all assessment items are completed.  In some cases, learning completed in class time will form part if your assessment.  Classes may be scheduled at anytime between 8 am and 10 pm.

Appeal Process for Assessments

A Domestic student who is dissatisfied with the outcome of his or her assessment may appeal the decision.  Your trainer is able to access and provide you with a copy of PSG Australia’s Policy and Procedure for appeals (CO DOCS B245) to act as a guide if you disagree with the outcome of your assessment.

Should you wish to make an appeal please contact the Registrar:

Telephone: 1300 880 460

In person:  Suite 104, 370 St Kilda Road, Melbourne VIC 3004

Email: info@psgsecurity.com

Plagiarism

Students are advised that acts of plagiarism are serious breaches of PSG Australia discipline and will result in failure.  If you are unsure about the meaning of plagiarism, contact your trainer.

Enrolment Period

Please note that when you enrol and pay fees, you are enrolled for a set period of time.  Your studies must be completed within that timeframe.  Please check to ensure that you know when your enrolment period ends, as submission of work will not be accepted past the end of the enrolment period.  Additional time will only be allowed to complete a competency if there are extenuating circumstances.

Code of Conduct

The organisation has developed a range of policies and procedures that are designed to ensure that students maintain satisfactory standards of conduct and academic performance.

These policies cover such issues as student behaviour, discrimination, use of equipment, academic progress and health and safety.  Breaches of these policies and procedures may result in suspension from your studies.

Mobile Phones

Students who own and/or use mobile phones must ensure that they are turned off in classes and scenario assessments, unless otherwise advised by their trainer.  Students who fail to observe this rule by talking on a mobile phone or allowing it to ring during class or an assessment will be asked to leave the room or scenario for the remainder of the class or assessment.

Dress Code

PSG Australia requires students to maintain an acceptable standard of dress for reasons of safety, hygiene and appearance.  Fully enclosed footwear must be worn at all times.  Students will be excluded from class or assessment scenarios if they are not suitably dressed.

Track suits, shirts without collars and jeans are considered unsuitable.  Personal hygiene considerations should be of a high standard and adhered to in line with the professionalism and seriousness of the occupation.

Minimum class numbers

PSG offers quality, nationally recognised training at exceptionally affordable prices.  Minimum class enrolments apply to each course.  If the minimum number of students are not enrolled in a course, it will be defered to another time; usually within 4 weeks of the original start date; whenever possible.  Please contact us for more information.

Use of Computing Equipment

Back Up Disks

We strongly recommend that you purchase a sufficient number of back up disks in order to save assignments.

Breaches of Copyright

Unauthorised use of software, images or files is a breach of copyright and is regarded as a serious matter by PSG Australia.  It is against the organisation’s policy for you to copy or reproduce any licensed software on PSG Australia computing equipment or network.  Students who abuse the use of computer software, images or files will be held legally responsible.  The onus is on the student for breaches of this policy.

Non-compliance with PSG Australia Computer Usage Policy

A failure to comply with the organisation’s policy may result in:

• Suspension of computing privileges
• A disciplinary review which may result in suspension or expulsion from PSG Australia
• Legal action

IT & T Resources – Usage Guidelines

PSG Australia’s network accounts and e-mail are provided to students and staff for the educational, training, research and administrative objectives of the organisation.  The use of computing and network resources imposes with it, the responsibility and obligation to use the resources in an efficient, ethical and legal manner.  Information Technology Resources must be used in accordance with PSG Australia policies, guidelines as well as State and Federal laws covering access to computer networks and files, copyright, privacy and harassment (including sexual and racial)

Acceptable use of resources demonstrates respect for intellectual property, ownership of data, system security mechanisms, and an individual’s right to privacy and to freedom from intimidation, harassment, and unwarranted annoyance.  It is a condition of use, that users respect the privileges of network connectivity and shared use of computers.

Networks accounts are provided for PSG Australia purposes and users must protect their user-id and passwords from unauthorised use and store all files and data on the network and home directories.  Any user who finds a possible security lapse on any system is obliged to report it to the Program Coordinator.

These resources should not be used to:

• Obtain personal profit or gain in a manner not authorised by PSG Australia
• Intentionally seek information on, obtain copies of, or modify files, passwords or any type or data belonging to other users
• Use PSG Australia resources to develop or execute programs that could harass other users, infiltrate the network or systems, or damage or alter the software components of the systems including attempting to decode passwords or access control information, gain access to any account not belonging to you or attempting to probe, circumvent or subvert system or network security measures
• Take any action that negatively affects another’s use of computers, servers and/or PSG Australia networks, for example, knowingly infecting computers with a virus, modifying materials or data
• Connect any device to the network without authorization from the Director
• Download, install or run any program that has not been approved and installed on the organisation’s IT infrastructure without appropriate authority and/or supervision
• Modify system facilities, operating systems, configuration files or disk partitions without appropriate authority and/or supervision
• Attempt to alter or avoid accounting, audit, or security controls and mechanisms on computing systems
• Attempt to modify or remove computer equipment, software, or peripherals without proper authorisation
• Copy or use any text, software images, music or other intellectual property unless you have the legal right to do so
• Access sites known to contain material illegal under International, Australian or State Laws or sites that may offend students or staff members.  All sites visited may be logged and any user suspected of misuse may have all transactions and material logged for further action

E-mail accounts, when provided to students and staff are for efficient communication.  It is the responsibility of the user to only subscribe to Internet e-mail lists that cover their area of study or business.  As storage quotas have been applied to e-mail accounts, it is the user’s responsibility to clear mailboxes or subscriptions to mail lists.  PSG Australia takes no responsibility for consequential loss caused by non-delivery of e-mail.

These resources should not be used to:

• Send fraudulent, harassing, obscene, threatening or other unlawful messages
• Create, send or forward multilevel marketing letters (chain letters, pyramid selling schemes, etc)

Printing facilities have been provided to students and staff for PSG Australia purposes and should be used efficiently and effectively.  Users are encourages to print only when satisfied with the final copy.

Violations of the conditions of acceptable use may result in the suspension of computing privileges and a disciplinary review, which may include suspension or expulsion from PSG Australia or legal action.

Download a copy of PSG's Domestic Refund Policy here

Please Note: A 2% fee applies to all Visa and Mastercard and a 4% fee to American Express credit card transactions.